Description
Factory Direct Prices offers premium products at wholesale prices. We specialize in Photography Equipment, Bicycle Supplies, Pet Products, Antique Popcorn Machines, Concession Supplies, Drywall Lifts and Hoists and much more. Our goal is to make sure every customer is a repeat customer. Your satisfaction is our priority.
 
Tax Policy
If your shipping address is located within the state of California or Michigan, we must collect the appropriate Sales Tax in addition to the final order total as seen below. CA Sales Tax: 8% for California Residents. MI Sales Tax: 6% for Michigan Residents.
Domestic (USA) orders are shipped via FedEX Ground. Pickup from our warehouse is permitted with advance notice. We do not ship to Domestic PO Boxes, APO/FPO addresses, Guam, or Puerto Rico.

We want you to love every item you buy from Factory Direct Prices so we are extending our return policy to 45 days on items that are shipped from and sold at Rakuten.com. We have been serving customers since 1999, and your complete satisfaction is our number one goal. If there is anything we can do to help you avoid returning an item, please contact us to let us know how we can help. In the event you have received a damaged product, please contact us for a Return Merchandise Authorization number (RMA#) by sending an email request to sales@factorydirectprices.com--a replacement will be sent--not a refund! In the email, please include the transaction ID number. All other returns will be subject to a 20% restocking fee and return shipping will not be reimbursed. All returned merchandise must be in the original packaging with the authorization (RMA#) clearly printed on the outside of the package. Exchange requests must be made within 45 days of the transaction date. Units to be returned should be packed carefully. We strongly recommend you use a delivery service that can be tracked and insured.

All returns will incur a 20% restocking fee to the buyer. Buyer is responsible for round-trip shipping costs and for sufficiently packing and insuring returned items unless otherwise agreed upon. If your purchase has been damaged during shipping, a damage claim will be filed, the product will be returned to us, and a replacement will be shipped at our expense. If no replacement is available, we will issue a full refund. All returns must be made within 45 days of delivery--NO Exceptions.

Tel: 1-800-665-0728
Hours: Monday-Friday from 9:00 a.m.-4:00 p.m. EST
Email: sales@factorydirectprices.com

Mailing Address:
9855 N Front Street
Mancelona, MI 49659